Support

We are committed to giving our customers the most responsive, most effective support. We provide supports from design to integration through phone and email.

KMX believes that superb support is one of the key reasons customers choose an IP supplier and we strive to be the best in all aspects of pre and post sale support. We make every effort to respond to any request within 24 hours with a useful answer to our customer's question. We answer questions on our cores, how to use them with various tools, and, as much as possible, how to deal with specific application issues that are not directly core related. It is our goal to help our customers succeed with their projects.

Warranty

KMX has two support programs. The first is included in the cost of the product and runs for 30 days. There is also an additional annual support contract that can be purchased. This contract starts after the first 30 days have expired. The 30-day period does not start until the first call has been received by KMX support team. At that time, the 30-day clock will start. The 30 days of included support will expire if not used within six months of the original purchase order. If the customer has an annual support program, the 30-day support starts immediately upon delivery and runs for 12 months.

Any update made to a core will be made available to customers on active support. The release notes or other appropriate descriptions will be sent to each customer with active support. Should the customer require the fixed core, it will be sent free of charge.

KMX provides a 90-day warranty against defects in the core. We will fix any bug that is found provided that the customer can deliver to us a test case that allows us to reproduce the failure at our facilities.

Contact

Should you have any question, please contact us: